Booking an experience
Just click on book it when viewing the offer. You will be asked to provide some contact information.
This is so that the supplier is able to contact you when you have booked. Your credit card will only be
charged once the booking is confirmed.
Yes. Please print out and bring the booking voucher with you. If not able to print, immediately contact Jom Travel Local.
Once the host accepts your booking, a booking confirmation voucher is sent to you containing contact details.
The supplier has your details as well in case he or she needs to contact you.
Making booking requests is a way for you to have certainty that a host is able to host you. It also gives you the
flexibility to request for multiple experiences you are interested in.
Your host will either confirm or decline your request within 48 hours. Once the host has accepted your booking,
you will receive an email with details of your host. And you’re all set for a great experience!
Your credit card or Paypal account will hold the payment until your booking is confirmed by the host.
You will not be charged until the booking is confirmed. Once your booking is confirmed the amount will be
deducted from your account.
Your credit card or Paypal account will release the funds it had on hold. You will not be charged for the booking
and you will receive an email notification.
You can cancel a confirmed booking by contacting Jom Travel Local immediately. We will perform any refunds in accordance with
the cancellation policy.
On our Home page, select the city you are visiting and you will see a list of experiences in that destination.
You can filter them by Categories on the listing page to further narrow down your search. You can sort by Price,
Reviews, Relevance.
As we are expanding and finding more experiences to cater to your needs, if there’s something you would like to do
in a certain location, please send us a suggestion to help@jomtravellocal.com and we will do our best to find
it for you.
You are still welcome to book the experience if you are happy with the price required for the minimum number of people.
However, please bare in mind that sometimes the minimum people required might be set due to the nature of the activity
and hence there will be a chance that the activity provider won’t be able to fulfill the activity with only one person.
You may also email hello@jomtravellocal.com to verify your request, note that there might be an extra payment but not
greater than the price displayed for the minimum number of people.
Please send us an email to hello@jomtravellocal.com and we will be able to customise a tour for your group.
Jom Travel Local is working city by city to get you the best experiences in each destination. If there is a place you are
interested in finding an experience, please let us know at hello@jomtravellocal.com and we will do our best to find
you something.
Please give a few days for the experience provider to reply as they might be busy working with other customers. Do give them a call if necessary as internet connection may not be as good in certain locations.
If you are still unable to get a response, write a message to hello@jomtravellocal.com
and we will try to help you!
In unexpected circumstances such as illness or emergencies, it is possible that the provider you’ve booked may not be
able to show up. Jom Travel Local asks that every provider makes arrangements for such circumstances in order not to disappoint
our customers.
We recommend that you try to call the provider using the contact number you have been provided in your booking
confirmation. If you are unable to reach the provider, please contact us immediately at our emergency phone
number +6019-3058194 so we can assist you.
